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OH: “I've been told they appreciate my brutality” (clearly @m0niquey ‘s new bio) -
Observations from portfolio review sessions: remember it’s not just the team outcome—we want to know your role & co… https://t.co/DDAMlii7qJ
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“Our old app was built around policies and how to pay for them. The new app is built around our customers and the t… https://t.co/Y8dIWuaVUR
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Tricky: subtasks along the way can make wells of friction or complexity harder to spot—but also provide opportuniti… https://t.co/0yY10T8YUJ
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Great point: you can create a UX index score with any underlying metric as long as you can confidently asses curren… https://t.co/lRKzYgTPLH
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PURE score analysis of current state becomes much more meaningful when then compared to a more ideal state - that’s… https://t.co/Rjp2sJPceA
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Mapping an experience journey and collectively point-scoring each step (consensus score after discussion) is intere… https://t.co/4W5TtzzFGv
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Critical insight: even if disparate internal tools adopt the same #designsystem, that doesn’t mean the experience o… https://t.co/FeODkRWbLy
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First up: “Assessing friction in complex user journeys: The User Experience Index” from some smart folks at IBM. Th… https://t.co/rUO7oE4LBZ
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“All you can take with you is that which you have given away”—wonderful quote included by @AmyHeymans in her keynot… https://t.co/VurWZTqEtu
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“Design without inclusion is injustice” @AmyHeymans - this is everything. Accessibility, performance, language. Esp… https://t.co/blp2xvBg4i
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Need to spend time giving thought to the feedback loops inherent in usage of a design system. We have the chance to… https://t.co/esiarZiHCc
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We have to balance the idea of ‘getting to market and learning (MVP/MLP)’ with ‘don’t do harm along the way’ - we h… https://t.co/sBIFIJB5Pc
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Foster empathy: “design with people, not for them” - but go further: design for dignity to elevate experience and c… https://t.co/sYbrzVDmIL
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Wisdom from @AmyHeymans’ mom: “compassion has to be taught” - and that makes it a solvable problem. Great design can play a part. #UXPA2022
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Listening to @AmyHeymans kick off #uxpa2022 with a talk about designing for dignity and how central that is creatin… https://t.co/wnNZQ2XPjk
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Dug into the archive and found a link to an article I wrote about #VariableFonts for #uxpamagazine - if you’re at… https://t.co/uJRQZ5TSIl
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Excited to be at #UXPA2022 with a bunch of colleagues from the design and recruitment teams @Chewy ! Come find one… https://t.co/xFv5WZnGLl
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We’ll spend a lifetime trying to live up to the example set by the guy between us. We love you dad (pic snapped bac… https://t.co/wCF3J3FBta
